Novibett support services — how do I get in touch?

We offer 24/7 support. You can reach us via live chat, email (support@novibett.app), or directly through your account. We are always ready to help with any responsible gaming questions or concerns.

novibett | Responsible Gaming — Play Safe and Stay in Control

1

What is responsible gaming and why does it matter

Responsible gaming means playing consciously, in a controlled way, and purely for enjoyment. At novibett, we believe gaming is entertainment — not a livelihood or a solution to financial problems. When someone crosses that line, the need for responsible gaming becomes most critical.

Statistics show that most gamers play without any issues. However, for a small number of people, gaming can gradually become a habit that affects personal life, relationships, or financial stability. novibett's responsible gaming policy works to reduce that risk.

On our platform, the choices are yours — how much time you spend, how much BDT you wager, and when to take a break. With that freedom comes responsibility, and novibett is here to help you honor it.

Treat gaming as entertainment, not a source of income
Set a fixed budget before you place any bets
Don't chase losses by placing more bets to try to win back what you've lost
Avoid playing when you're in a bad mood or under stress
Make spending time with family and friends a priority

2

Warning Signals — When to Be Careful

Problem gaming usually develops gradually. If you or someone close to you is showing any of the signs below, it's time to take action now.

Normal Gaming Warning Signs Urgent Help Needed

Already spent more than the budget but finding it hard to stop
Repeatedly trying to win back lost money
Lying to family or friends about your gaming
Neglecting work, studies, or daily responsibilities
Turning to gaming to relieve stress or cope with loneliness
You have tried to stop playing but could not
You have borrowed money or sold assets to fund gaming

Keep in mind: If you notice these signs, it is not a sign of weakness — seeking help at the right time is the smart move. The novibett support team is always by your side.

3

Novibett Control Tools

Novibett offers a range of practical responsible gaming tools that you control entirely. These tools are completely voluntary and can be managed directly from your account.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis.

Time Limit

Set a daily time limit for how long you want to play before you start.

Loss Limit

Once your losses reach a set limit, your session will automatically stop.

Cooldown Break

Take a short-term break ranging from 24 hours to 6 weeks.

Bet Limit

Set a maximum amount of BDT you are willing to place on a single bet.

Reality Check

You will receive regular reminders showing how long you have played and how much you have spent.

4

How to Set Limits the Right Way

Setting limits doesn't mean stopping gaming — it actually helps you enjoy it more. Follow the steps below to easily find the right limits for you.

Set your monthly entertainment budget: Set aside a gaming budget from the portion of your income you are comfortable spending on entertainment.
Set a daily time limit: Calculate how much free time you actually have each day after work, family, and rest.
Set limits on your account: Go to your novibett account settings and set your own limits — they take effect immediately once saved.
Respect the cooling period when increasing a limit: If you want to increase a limit, it will take 7 days to take effect — this cooling period helps prevent impulsive decisions.
Review regularly: Review your gaming history once a month and adjust your limits as needed.

Tip: Decreasing a limit takes effect immediately, but increasing one requires a mandatory 7-day waiting period. This is in place to protect you.

5

Self-Assessment — Check In With Yourself

Answer the following questions honestly. This is not a test — it is simply a chance to check in with yourself.

1. Did you spend more than your budget last month?

No, never Sometimes Often

2. After a loss, do you feel like playing a little more will help you win it back?

No Sometimes Often

3. Is gaming affecting your work or family relationships?

Not at all Rarely Yes, it is affecting me

4. Have you tried to stop gaming but couldn't?

No Tried once Tried multiple times

Result: If most of your answers fall in the second or third option, consider reaching out for help without delay. Seeking help is a sign of courage.

6

Self-Exclusion — When Taking a Break Is Essential

If you feel your gaming is getting out of control, Self-Exclusion is an effective step to take. On novibett, you can exclude yourself from your account for a set period of time.

Options available for 6-month, 1-year, or permanent self-exclusion
You will not be able to log in to your account once Self-Exclusion is active
New accounts cannot be created before the exclusion period ends
No promotional emails will be sent during the self-exclusion period
Any balance held during the exclusion period will be returned once the service resumes

To activate Self-Exclusion, go to the "Responsible Gaming" section in your account settings or contact our support team directly. Our team is available 24/7 to help you.

Important: Self-Exclusion is a serious step and cannot be reversed immediately once activated. Please think it through carefully before making the decision.

7

Minor Protection

Novibett is strictly for players aged 18 and above. We take firm measures to protect minors from accessing our platform.

Age verification is mandatory at registration — a national ID card or passport is required as part of the KYC process.
Additional age verification is carried out in cases of suspicion
Using parental control software on devices in a family environment is strongly recommended.
Keep your account password and login details away from younger members of your household.
If you suspect a child or teenager is accessing an account, contact support immediately

For parents: If your child has accidentally registered on novibett, contact support immediately. We will close that account without delay.

8

Frequently Asked Questions

Yes, decreasing a limit takes effect immediately. However, increasing a limit requires a 7-day cooling-off period. This ensures no one raises their limits on impulse.

You may reapply once the set exclusion period has ended. However, this does not apply to permanent exclusions. There is no way to reactivate your account during an active exclusion period — this is a mandatory rule in place for your protection.

Reality Check is an automatic notification that pops up at set intervals to let you know how long you've been playing and how much you've spent. It can be set to any interval between 30 minutes and 4 hours.

novibett is part of a global self-exclusion scheme and provides referrals to international support organizations. Our support team can connect you with trusted mental health professionals and addiction specialists.

Your entire balance is kept safely with novibett during the self-exclusion period. Once the exclusion period ends, you can request a withdrawal or start playing again.

We offer 24/7 support. You can reach us via live chat, email ([email protected]), or directly through your account. We are always ready to help with any responsible gaming questions or concerns.

Novibett Responsible Gaming

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